complaint
We take all customer feedback seriously and are committed to providing the best service possible. If you have any concerns or complaints, we value your input and will work quickly to address and resolve the issue. We would love to hear your feedback as it helps us improve! Remember, your opinion matters, and we are here to help you. Please let us know how we can assist you.
Posh Beauty and Academy Guarantee Policy
Did you know ...
At Posh Beauty and Academy, we are committed to providing high-quality services and ensuring that you leave satisfied. If you encounter any issues with your treatment, we offer a 7-day guarantee for FREE reworks under specific conditions.
Our Guarantee:
- If you experience a problem with your treatment, please contact us within 7 days of your appointment.
- You must provide a clear photo of the issue and a receipt of your appointment to help us assess the situation and offer a solution.
Rework Process:
1. Contact Us: Reach out to Viktoria via WhatsApp at 07533509890 within 7 days of your treatment to report any issues.
2. Submit a Photo and Receipt: Send a photo of the problem along with a copy of your receipt from the original appointment.
3. Assessment: Once we’ve received your photo and receipt, we will assess the issue and discuss potential solutions with you.
4. Available Slot: We will do our best to find an available slot for your rework within Monday to Wednesday, from 9:30 AM to 12:00 PM.
Important Information Regarding Reworks:
- After assessment, if we find that the issue occurred due to improper aftercare or misuse of nails and hands, we may not be able to offer a free rework.
- If the issue is determined to be related to our service or factors outside of your control, we will offer a FREE rework or solution at no additional charge.
Thank you for understanding and following our aftercare guidelines to maintain the quality of your treatments.
We look forward to ensuring your satisfaction on every visit!
refund
To receive a refund, you must schedule a visit in person and provide a photo of the issue. Refunds will not be issued for nails modified by another technician or forcibly removed. We offer a 7-day guarantee and free reworks, but if you request a refund after this period, we will follow a strict policy to assess the issue and determine how to resolve it. Your feedback is important to us and we will work to address any concerns promptly. Thank you for your understanding.
Want to Complaint ?
We're here to help!
We’re sorry to hear that you have a complaint. Please feel free to share the details with us and we will do our best to address the issue as quickly as possible. Your feedback is important to us and we’re committed to resolving any concerns you may have.